How can we help?

• We do not offer refunds for camps or programs so please be absolutely sure you can attend the date (s) you booked – otherwise we recommend not booking.

• In the event your child is severely injured (e.g., broken limb) or a family emergency (e.g., funeral) prior to starting a camp or program a credit may be issued and/or the start date shifted
• A credit may be issued for the value of the unused portion
• Any credit issued under the above circumstances will expire after 12 months

• We expect parents to attend the camps and programs that they book – otherwise we recommend not booking until you know can attend
• Camps – in the event you have a conflict with your camp we offer the following:

• We work very hard to ensure a fair and equitable solution for all
• Our philosophy is simple "what we do for one we need to be able to do for all"

• We do not offer refunds for classes so please be absolutely sure you can attend the date (s) you booked – otherwise we recommend not booking.

• Since we schedule and set up workstations in advance, we ask that you give us prior notice if you’re unable to attend your class.
• Please provide 24 hours’ notice if you cannot attend your class. For illness, same-day notice is required before the start of class.
• Students may use one make-up class per Level (8 classes) when advance notice is given. Without notice, the absence will be considered a ‘no-show’ and the make-up opportunity will be lost. Thanks for your understanding!
• You must book your make-up class within your 8 week period. We can arrange a make-up for you anytime we are open as long as their is availability in the timeslot.
• We are unable to provide refunds or credits for missed classes or absences.
• As a small business, managing missed classes and schedule changes can be challenging. We appreciate your support in following our policies and thank you for your understanding.

• In the event your child is severely injured (e.g., broken limb) or a family emergency (e.g., funeral) prior to starting a weekly class a credit may be issued and/or the start date shifted
• A credit may be issued for the value of the unused portion
• Any credit issued under the above circumstances will expire after 12 months

• We expect parents to attend the programs that they book – otherwise we recommend not booking until you know can attend
• Regular Programs – in the event a schedule conflict arises we may consider a temporary pause of a few weeks with advance notice (2 weeks)

• We work very hard to ensure a fair and equitable solution for all
• Our philosophy is simple "what we do for one we need to be able to do for all"