We do not offer refunds for camps or programs so please be absolutely sure you can attend the date (s) you booked – otherwise we recommend not booking.
Emergency Situations
In the event your child is severely injured (e.g., broken limb) or a family emergency (e.g., funeral) prior to starting a camp or program a credit may be issued and/or the start date shifted
A credit may be issued for the value of the unused portion
Any credit issued under the above circumstances will expire after 12 months
Schedule Conflicts:
We expect parents to attend the camps and programs that they book – otherwise we recommend not booking until you know can attend
Camps – in the event you have a conflict with your camp we offer the following:
If a camp date is available for an earlier week we may be able to shift your child to that week
We can’t shift camps to weeks later in the summer season
We allow parents to find other families to take their camp spots (but the economics of that will need to be worked out between the families)
We work very hard to ensure a fair and equitable solution for all
Our philosophy is simple "what we do for one we need to be able to do for all"
Thank you for understanding!
If you have questions email us at info@envisionrobotics.com
Weekly Class Policies
IMPORTANT:
We do not offer refunds for classes so please be absolutely sure you can attend the date (s) you booked – otherwise we recommend not booking.
Make-Up Policy
Since we schedule and set up workstations in advance, we ask that you give us prior notice if you’re unable to attend your class.
Please provide 24 hours’ notice if you cannot attend your class. For illness, same-day notice is required before the start of class.
Students may use one make-up class per Level (8 classes) when advance notice is given. Without notice, the absence will be considered a ‘no-show’ and the make-up opportunity will be lost. Thanks for your understanding!
You must book your make-up class within your 8 week period. We can arrange a make-up for you anytime we are open as long as their is availability in the timeslot.
We are unable to provide refunds or credits for missed classes or absences.
As a small business, managing missed classes and schedule changes can be challenging. We appreciate your support in following our policies and thank you for your understanding.
Emergency Situations
In the event your child is severely injured (e.g., broken limb) or a family emergency (e.g., funeral) prior to starting a weekly class a credit may be issued and/or the start date shifted
A credit may be issued for the value of the unused portion
Any credit issued under the above circumstances will expire after 12 months
Schedule Conflicts:
We expect parents to attend the programs that they book – otherwise we recommend not booking until you know can attend
Regular Programs – in the event a schedule conflict arises we may consider a temporary pause of a few weeks with advance notice (2 weeks)
We work very hard to ensure a fair and equitable solution for all
Our philosophy is simple "what we do for one we need to be able to do for all"
Thank you for understanding!
If you have questions email us at info@envisionrobotics.com
